Returns Policy

Overview:

  • 7-14 days return or exchange (details below)
  • No cash refunds
  • Store credit available
  • Return shipping not covered
  • Contact customer service through email or chat, or use our returns portal.
  • Exclusions apply (details below)
  • No restocking fee

General Online Return Policy

​At the moment, Reckless & Refined Boutique does not permit full cash refunds. However, if you are truly dissatisfied with your purchase, please email customer support, where an exchange or store credit can be issued (for online orders only). Returns must be made within 14 days of delivery. Shipping is non-refundable and is at the expense of the buyer if an exchange is made. 

 

Special Return Policy:

This policy covers specific products that are promotional or sold through a partner. Promotional items may have a limited return time frame or can be marked final sale. These rules can be viewed on our Promos Page. Partner merchandise may also have a limited return time frame. Please refer to the bottom of the product description for return policy. 

 

In-Store Return Policy

​At the moment, Reckless & Refined Boutique does not permit  full cash refunds. However, if you are truly dissatisfied with your purchase, we offer exchange for same value only. Please bring the item(s) you wish to return (NO LATER than 7 DAYS from date of purchase) to our Henderson, Nevada store with all tags attached and in resellable condition with no signs of wear or damage. We will exchange the item(s) for an item(s) of the same value. Please note, that if you received a discount or promo for the purchase that is being returned, the discount or promo value will not transfer to the new purchase.

 

Guidelines

  • All merchandise must be returned in its original “unused”, unwashed condition:

    • Original hanging tags and/or stickers
    • Manufacture label(s) and/or original product packaging
    • Sellable condition

    • Postage stamped no later than 14 days of receiving (customer service must be contacted before sending the item(s) back).

  • Please allow up to a 48 hour response from customer service...​

     

    Any altered, used, stretched, damaged, washed, poorly kept, soiled, or changed/modified items that fail inspection will be subjected to an automatic denial for exchange or store credit.

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    The following items are considered "Final Sale":

    • Intimates
    • Bodysuits
    • Accessories
    • Swimwear
    • Consignment
    • Items marked "Final Sale" (find at bottom of product description)
    • Beauty & Tea products (if an allergic reaction occurs, please contact the manufacturer noted on the product label. We can supply their contact information if it is unavailable).

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    How to Return

    1. Contact our customer service to determine the best option for your request or use our returns portal.
    2. Once your return is approved, please place your item(s) into a box, mailing bag, or into the original shipment package (if still in good condition) and seal it up. 

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      Damaged or Incorrect Items  

      All items are carefully inspected before packaging and shipping to our customers. Any defects or damages will be stated in the Product Info (otherwise we will contact you through email) with appropriate price adjustments made prior to listing/shipping. However, if we did miss something, please contact us immediately.

      NOTE: Packaging process may also be video recorded to prove quality.

      • If your item(s) arrive damaged due to shipping, please contact the shipping provider. 
      • Incorrect items will be promptly corrected. If you received an incorrect item, please contact customer service immediately to discuss different options.

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      Exchanges & Store Credit

      • To exchange an item, please follow the "How to Return" steps.
      • At the moment, the customer is responsible for return shipping cost.
      • Store credit will be credited in the form of an eGift card. This card never expires.