Online Return Policy
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At the moment, Reckless & Refined Boutique does not permit full cash refunds. However, if you are truly dissatisfied with your purchase, please email customer support, where an exchange or store credit can be issued (for online orders only). Returns must be made within 14 days of delivery. Shipping is non-refundable and is at the expense of the buyer if an exchange is made.
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In-Store Return Policy
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At the moment, Reckless & Refined Boutique does not permit full cash refunds. However, if you are truly dissatisfied with your purchase, we offer exchange for same value only. Please bring the item(s) you wish to return (NO LATER than 7 DAYS from date of purchase) to our Henderson, Nevada store with all tags attached and in resellable condition with no signs of wear or damage. We will exchange the item(s) for an item(s) of the same value. Please note, that if you received a discount or promo for the purchase that is being returned, the discount or promo value will not transfer to the new purchase.
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Guidelines
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All merchandise must be returned in its original “unused”, unwashed condition and must have the following attachments:
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Original hanging tags and/or stickers
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Manufacture label(s) and/or original product packaging
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Sellable condition
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Postage stamped no later than 14 days of receiving (customer service must be contacted before sending the item(s) back).
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Please allow up to a 48 hour response from customer service...​
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Any altered, used, stretched, damaged, washed, poorly kept, soiled, or changed/modified items that fail inspection will be subjected to an automatic denial for exchange or store credit.
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If items are returned under the above conditions, the consequences are as follows:
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The buyer will be responsible for return shipping. If you (the buyer) refuses to pay for the item to be reinstated back into your possession, items will be either donated or disposed of, absolutely no refunds of any kind.
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Depending on the situation, the buyer may be banned from any future purchases.
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NOTE all items are carefully inspected before packaging and shipping to our customers. Any defects or damages will be stated in the Product Info with appropriate price adjustments. However, if we missed something due to human error, please contact us immediately!
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Packaging process may also be video recorded to prove quality.
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If your item(s) arrive damaged due to shipping, please contact your assigned shipping provider. Links available at the bottom of the shipping page under FAQ's.
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Items That Cannot be Exchanged
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The following items are considered "Final Sale":
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Intimates
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Bodysuits
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Accessories
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Swimwear
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Sale Items
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Consignment
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Final Sale
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Beauty & Tea products (if an allergic reaction occurs, please contact the manufacturer noted on the product label. We can supply their contact information if it is unavailable).
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How to Return
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Please place your item(s) into the USPS Mailer bag that was sent with your package or into the original shipping box (if still in good condition).
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Contact customer service to determine the best option for your request.
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Damaged or Incorrect Items
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All items are carefully inspected before packaging and shipping to our customers. Any defects or damages will be stated in the Product Info (otherwise we will contact you through email) with appropriate price adjustments made prior to listing/shipping. However, if we did miss something, please contact us immediately.
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If your item(s) arrive damaged due to shipping, please contact your assigned shipping provider.
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Incorrect items will be promptly corrected. If you received an incorrect item, please contact customer service immediately to discuss different options. Shipping will be fully covered by us.
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Exchanges & Store Credit
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To exchange an item, please follow the "How to Return" steps.
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At the moment, the customer is responsible for return shipping cost.
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Store credit will be credited in the form of an eGift card. This card never expires.